| For technical questions or any kind of information you can call our service hotline +.41 61 467 91 00 for the normal call rate. You can also call us with your mobile phone or from abroad, there is no waiting time caused by tariff announcements. You can contact us as follows:
During our office hours:
From Monday to Friday, 8.00 – 12.00 am and 1.00 – 5.00 pm, Friday until 4.30 pm. Off time you can contact us by e-mail.
Outside business hours:
The same phone number also provides you a 24 h emergency-hotline 7 days a week. Please note the special conditions for this service.
Procedure
Your phone call is answered by a 1st Level Supporter. These calls are basically free of any charge. Depending on the request or the comlexity of the problem the amount of our free support can be exceeded. In this case you are informed by our employees and the service will afterwards be charged by effort. | 
